(Version from April 10th, 2020)

1. Scope

The following terms and conditions apply to all orders via our online shop.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with HERBERT PIRCHER Stickerei GmbH & Co.KG, Badlochstr. 26, A-6890 Lustenau, Austria.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by submitting them in the order process and explained correction aids. By clicking the order button you place a binding order for the goods contained in the shopping cart and accept the general terms and conditions. Our automatic order receipt confirmations, which are then sent, document that we have received your order, but do not represent acceptance of your offer. A contract is only concluded with our express declaration of acceptance.

You are obliged to fill in the fields (or details) provided in the order form completely and truthfully.

After completing the order by clicking on the "order with payment" button, it is no longer possible to change the order. You can exercise your right of withdrawal (see point 4).

Confirmation of receipt of your order will be sent by email immediately after the order has been sent.

The contracting parties agree to use Austrian

Right. If the consumer is domiciled or

his habitual residence or he is employed domestically,

only the jurisdiction of the

Be established in the district where the place of residence,

habitual residence or place of employment;

this does not apply to legal disputes that have already arisen.

3. Place of performance

The place of performance is the seat of HERBERT PIRCHER Stickerei GmbH & Co.KG, Badlochstr. 26, A-6890 Lustenau, Austria.

4. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must return the goods to us (HERBERT PIRCHER Stickerei GmbH & Co.KG, Badlochstrasse 26, A-6890 Lustenau, Austria) within 14 days of receipt. You can send us an email to info@herbertpircher.com

In order to meet the cancellation deadline, it is sufficient that you send the notice of exercise of the right of cancellation to the following address before the cancellation period expires:

HERBERT PIRCHER Stickerei GmbH & Co.KG

Badlochstrasse 26A-6890 Lustenau Austria

Email: info@herbertpircher.com

Consequences of cancellation

1 If you cancel this contract, we will have all payments that we have received from you, including the shipping costs (except for the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

2 In the case of sales contracts in which we have not expressly offered to collect the goods ourselves in the event of cancellation, we can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back have, whichever is the earlier.

3 You have to bear the direct costs of the return.

4 You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, properties and functionality of the goods.

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

1 Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,

2 contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

3 contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,

Right of withdrawal for services (insurance)

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. In order to exercise your right of withdrawal, you must provide us (HERBERT PIRCHER Stickerei GmbH & Co.KG, Badlochstr. 26, A-6890 Lustenau, Austria, info@herbertpircher.com) with a clear statement (e.g. a letter sent by post , Fax or email) of your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

1 If you cancel this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

2 If you have requested that the services should start during the cancellation period, you must pay us a reasonable amount, which is the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided in the contract.

5. Contract language, contract text storage

The language available for the conclusion of the contract is German.

We save the text of the contract and send you the order data by email. You can view and download the terms and conditions at any time here on this page. You can view your past orders in our customer login.

6. Delivery

In addition to the specified product prices, shipping costs are added. You can find out more about the amount of the shipping costs on the shipping costs page or in the ordering process. If you choose the delivery method to a delivery address that you have specified, you have to bear the shipping costs that are shown in the web shop for the goods and when you pay for the goods.

In principle, you have the option of picking up from HERBERT PIRCHER Stickerei GmbH & Co.KG, Badlochstr. 26, A-6890 Lustenau, Austria during the following business hours: Monday to Thursday 8 a.m. to 12 p.m. and 2 p.m. to 5 p.m., Friday 8 a.m. to 12 p.m.

When the goods are dispatched, the risk of loss or damage to the goods only passes to the consumer as soon as the goods are delivered to the consumer or to a third party determined by the consumer and different from the carrier. However, if the consumer himself has concluded the contract of carriage without using any of the options proposed by us, the risk passes to the carrier when the goods are handed over.

BEFORE THE "FREE SHIPPING" THRESHOLD

For returns, we reserve the right to recalculate the standard shipping costs if the value of the order minus the return is less than the free shipping cost limit of EUR 100.

Please report missing or damaged packages immediately to your responsible post office or delivery service, otherwise there is no claim for compensation.

Please note that in the event of refusal to accept or non-acceptance, the resulting costs will be charged to you.

For deliveries outside the EU you can inquire about the customs costs at the customs office.

We do not deliver to packing stations.

7. Payment

All prices on this website are in euros, but are also displayed in some foreign currencies on request. Packaging and shipping costs, if any, are calculated and shown separately.

The payment methods displayed at the end of the ordering process are available to you, e.g. Payment by credit card, bank transfer (prepayment) and Klarna. We reserve the right to restrict the choice of payment methods in individual cases.

The entered data will not be saved by us, but possibly by the respective payment provider.

A combination of our vouchers and other payment methods (such as credit cards) and payment with several vouchers is possible.

In the event of a delay in payment, we are entitled, subject to the assertion of a higher (specifically to be proven) damage caused by delay, interest in the amount of 12% p. a. to invoice. In addition, the customer undertakes to reimburse third party reminder, collection and research costs (especially from lawyers), insofar as these costs were used for the appropriate legal prosecution. We would like to point out that if a lawyer intervenes, the costs will be based on the amount standardized by the Lawyers' Tariff Act (RATG) plus statutory sales tax, that of collection agencies up to the amount standardized by the Federal Ministry of Economics in the ordinance for collection agencies .

Any payments made by you will be reimbursed to the means of payment that you used when placing your order.

The following payment methods are generally available in our shop:

Klarna

In cooperation with Klarna, we offer the following payment options.

Payment is made to Klarna:

Klarna invoice: Payable within 14 days of the invoice date. The invoice is issued when the goods are dispatched and sent by email. You can find the invoice conditions here (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0).

Klarna installment purchase: With the Klarna financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95). Further information on Klarna installment purchase including the general terms and conditions and the standard European information for consumer loans can be found here. (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account)

Instant bank transfer

Credit card (Visa / Mastercard)

Direct debit

The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout here (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/checkout). General information on Klarna is available here (https://www.klarna.com/de).

Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations (https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf).

Bank transfer (prepayment)

If you choose the payment method bank transfer (prepayment), we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

When you submit the order, you also send us your credit card details.

After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after placing your order. The payment transaction is carried out automatically by the credit card company and your card is debited.

Other payment methods:

If none of the above methods are suitable for you and you would like to pay with an alternative payment method, please send an email to info@herbertpircher.com

8. Retention of title

The goods remain our property until full payment.

9. Warranties and guarantees

If you want to make warranty claims, you can send the goods concerned to the following address with sufficient postage:

HERBERT PIRCHER Stickerei GmbH & Co.KG

Badlochstrasse 26A-6890 Lustenau Austria

Email: info@herbertpircher.com

(2) Please note that acceptance does not involve acceptance of warranty claims, but requires a separate check. You will be informed of the result within a reasonable period by the respective service point.

Unless otherwise expressly agreed below, the statutory liability for defects applies.

The limitation period for claims for defects is one year from delivery of the goods.

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

1 in the event of injury to life, limb or health,

2 in the event of willful or grossly negligent breach of duty and malice,

3 in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)

4 as part of a guarantee promise, if agreed or

5 insofar as the scope of the Product Liability Act is open.

The warranty is based on the statutory Regulations (24 months from receipt of goods). If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delayed delivery), the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (change). The replacement of (defect) consequential damage, as well as other property damage, pecuniary damage and third party damage against the customer, unless it is a consumer business, is excluded.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

An exchange or an offer for an exchange can be offered by the service department. This offer is only valid for 14 days and must be confirmed in writing within this period.

If there is a goodwill offer, we expect your response within 14 days, otherwise we are forced to charge you a reasonable storage fee. This is EUR 10 per day.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 8 a.m. to 12 p.m. and 2 p.m. to 5 p.m. by e-mail at info@herbertpircher.com

10. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

1 in the event of injury to life, limb or health,

2 in the event of an intentional or grossly negligent breach of duty,

3 in the case of a guarantee promise, if agreed, or

4 insofar as the scope of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage, the occurrence of which must typically be expected. In addition, claims for damages are excluded.

11. Arbitration board

The European Union OS platform can be used to resolve disputes with our company: https://ec.europa.eu/consumers/odr

Our email address: info@herbertpircher.com